Mar 14, 2023

Fidelis Anosike

  • Technical Support Personnel
  • Lagos, NG
Full time Information Technology QA-Quality Control

Personal Summary

To secure a challenging position as an Application Support Personnel, utilizing my technical and
analytical skills to provide effective solutions that exceed customer expectations

Highly motivated and analytical ITprofessional with 3+ years of experience of experience in
application support providing technical assistance to customers, resolving complex issues, and
managing software applications. Proficient in troubleshooting, problem-solving, and customer
service, with a strong understanding of software development life cycle and database scripting
with SQL.

Key Knowledge/Skills
● Strong technical and analytical skills
● Excellent troubleshooting and problem-solving abilities
● Proficient in database scripting with SQL
● Ability to collaborate with cross-functional team and communicate technical information
to non-technical stakeholders
● Knowledgeable in the use of Help Desk, Jira and Click Up
● Knowledgeable in the use of postman
● Excellent communication skills, both verbal and written
● Customer service-oriented
● Detail-oriented abd organized
● Strong analytical and troubleshooting skills
● Strong problem-solving abilities
● Ability to work well in a team environment

Work Experience

Technical Support Personnel
Sep 2021 - Present OPTISOFT TECHNOLOGY LIMITED

Provide technical support to clients and customers by troubleshooting software
applications and resolving complex issues in a timely manner


● Manage and monitor software applications to ensure optimal performance and functionality
● Collaborate with cross-functional teams, including developers and QA analysts,
to identify and resolve issues
● Serve as an interface between the customer and the development team throughout the software development lifecycle
● Create and maintain documentation, including user guides and troubleshooting manuals, to facilitate the support process
● Train new employees on software application and support procedures
Projects worked on
1. Rosabon Treasury Portal: A fintech application for creating and growing
investments
URL: https://rosabon-treasury.optisoft.com.ng
2. Rosabon Credit Portal: A fintech application for requesting loan
URL: https://rosabon-credit.optisoft.com.ng
3. EasyGo: A mobile application for carrying out basic transactions and bill
payment
URL:
https://play.google.com/store/apps/details?id=com.easygo.optisoft.ng
4. ETransit: An application for booking ride, car hire and also third party
tracking
URL: https://etransitafrica.com
5. Moet Hennessy: A bespoke application for internal process automation
URL: http://41.67.144.170:8080/login
6. Fairship: A real estate application for renting, buying and selling of properties.
URL: https://pmanager.online

Application Supporrt Specialist
Nov 2019 - Jul 2021 EMBLIC TECHNOLOGIES, PORT HARCOURT

● Responded to customer inquiries, provided technical support and resolved software application issues
● Managed and monitored multiple software applications to ensure optimal performance and functionality
● Collaborated with cross-functional team to identify and resolve issues
● Documented and escalated bugs on jira for rapid resolution


● Conducted software testing (Web and mobile) and provided feedback to development team
● Created and maintained documentation to facilitate the support process
● Collaborated with cross-functional teams to identify and resolve issues
Projects worked on
1. Office Pro: An Office Management Software for Planning, Organizing,
Co-ordination and Supervision in the office environment for a more
efficient and effective workplace.
URL: https://www.officepro247.com
2. Myreminda: A professional time reminder software to alert you of important certificates, documents, that has expiration, servicing dates
and requires renewal/maintenance.
URL: https://www.myreminda.com
3. MyShop45: A point of sale software for sellers of end-user products to keep accurate inventory records and all transactions made while
generating prompt reports for the smooth running of the shop.
URL: https://www.myshop45.com
4. E-Transport: An electronic transport software to easily manage online
ticket reservations and booking activities associated with a transportation
company.
URL: https://www.emblicgroup.com/transport
5. EChurchPlus: A church management software designed to handle the management of churches, its members and its religious activities to foster
co-operation and track congregation growth.
URL: https://www.echurchplus.com

Education

B.Eng - Eng Petroleum Engineering
- Jan 2021 Niger Delta University
Senior Secondary Certificate Examination
- Jan 2011 Aiyetoro Senior Grammar School
Certificate
- Jan 2008 Herbert Macaulay Junior Secondary School
Certificate
- Jan 2005 St. Jude's Anglican Primary School